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GeekISP is a place where customer service is priority #1 - all the time. We've met some great folks along the way who appreciate what it means to be customer-oriented, and they've rewarded us with some lavish praise. Here are a few selected excerpts made via private email or posted in public forums.
This message was posted on the NYCBUG talk mailing list, in regards to a question about shared hosting companies:
* Kevin Reiter <email@example.com> [2005-01-24 21:14:29 -0500]:
A new customer, Noah, was so astounded by the spam protection offered at GeekISP that he exclaimed:
BTW: Just from your default settings alone I've gone from 200 spams a day to a paltry 5 so far. I bless you and your entire venture.
Simon Harris of RedHill Consulting has been a GeekISP customer since February of 2003. He was kind enough to act as a reference for GeekISP to some folks who wanted a customer's perspective. He offered this remark:
I've been using GeekISP for a number of years now and I've been very happy with the level of service. We use email, web hosting, CVS (now SVN), ftp, ssh, etc.
Steve Midgley was originally referred to GeekISP by Simon Harris, and he praised our spam fighting effectiveness:
I took a look in my spam folder and for the month of May, I've had 8 spam messages and 2 false positives. Previous 3 week time spans generally have 400-500 messages for me. So that grey-listing system you're using seems to be a pretty powerful solution for the really heinous/abusive spam. Now we just have to be careful no one else finds out about it! [wink]